This post has nothing to do with sugar. Though I can say that this crisis did not send me to sugar. I can also say that I owe you some posts - things have been hairy and I have eaten sugar. I’m clean at the moment - I was turning into the Raging Lunatic Bitch and I don’t like her or the way I feel when she comes out. Truth be told, I am using this venue in the hopes that I can get some satisfaction on a significant problem that H&R Block created in my life.
I have been using H&R Block for some years. I had used Tax Cut, their software over the years, but living in two states and having a (minor) business made my taxes confusing, to me, and a friend of mine prepares taxes for H&R Block, so I had him do them. Convenient, easy, affordable the first time (expensive after that, but worth it) and peace of mind.
A couple of years ago I got a bill from the IRS for taxes from 2011. I had received payment to settle a law suit and they were billing me for $3000 in taxes that weren’t paid. I got it on my birthday as I recall, awesome. I totally freaked out and called my guy. He said, bring the paperwork and come over now. He started my 2012 taxes while his manager and I waited on hold. A lovely woman from the IRS answered, said, oh no, that’s wrong - I can see right here that you filed correctly, you’re all set.
Totally worth the fee for having my taxes done.
In January I got a bill from the NY Department of Taxes and Finance telling me I owed $582 from 2011 along with 134.66 in penalties or interest.
I was heading out the door for a run when I read the letter. I was totally stressing - I had that money in 2012 when it was time to pay 2011 taxes, but I don’t have it now.
So I went for a run - because I wasn’t going to be able to take care of it right then and the run would help me maintain sanity while taking care of the situation.
I called my guy who told me that it was probably wrong and he’d look into it.
Turns out it wasn’t wrong.
H&R Block’s computer had a GLITCH, put my Massachusetts tax information (I work in MA and was living in NY) in the wrong box and THUS I OWE NY $716.66.
They are covering the $134.66 because that is part of what I get for the $350 I paid for them to do my taxes.
Apparently, when I paid that $350 I wasn’t paying for their computers to work correctly and file my taxes correctly.
Because they tell me that if I had paid $35 for the Peace Of Mind Guarantee, they would cover the whole amount.
I didn’t pay that fee because I gave them everything they needed to CORRECTLY file my taxes.
And yet, they didn’t file my taxes correctly, and I’m not covered.
Because I didn’t give them an additional $35 to cover my ass in case they did my taxes INCORRECTLY. Which clearly they did.
I left a message for the district manager on the 19th of February to discuss this and escalate my complaint.
It is now the 2d of March and I have not heard word one from anyone at H&R Block.
I also haven’t gotten a check for the penalties - which they said I would get in 10 days, and that was about a week before the 19th.
I am not calling these individuals out by name - for some reason I’m not comfortable with that. Something I should probably look inward and question, but I’m not doing it anyway.
But I am calling out H&R Block. I call bullshit. Your computer messed up my numbers and now, four years later I owe money I really don’t have (new apartment that is more expensive, new car after I totaled mine in January, new cats that need to be neutered). I had the money in 2012 when I filed for 2011 - specifically set aside to pay taxes. I don’t have it now.
When a person has a positive service experience they tell 3 people. When a person has a negative service experience they tell 10 people. At least that is what I have read. I had a bad experience with American Express when I still lived in Boston - 22 years ago - that I still talk about occasionally. I have had nothing but great experiences with Liberty Mutual, I will never switch and I will always recommend them to anyone looking for insurance.
You can bet your ass I will be telling more than 10 people to think twice before using H&R Block.
I have to go get my paperwork together so I can set up an appointment with my new accountant . . .http://www.hrblock.com/lp/fy15/shared-classic.html?otppartnerid=9007&campaignid=ps_mcm_9007_0176&omnisource=GGL%7CCAMP025S-B-Brand+TP-G-Desktop-TP%7CADGP009H+R+Block%7CKWRD009h+r-block&KeywordID=506810220